Michael Warbeck Writes:"I order three part on 26 Apr 18 for my sons van required for a Safety Inspection. By 16 May 2018, I had not received then and sent TheWrenchMonkey an email inquiring on the parts; no reply! I sent a second email on 18 May; still no reply! Today, 20 May, I'm sending a third email. The service and customer support is the worst I've ever seen (actually it's non-existent). My son has now been without a vehicle for nearly one month when the parts should have been here in less that a week. Do not buy from this retailer, go to PartsAvatar; avoid this retailer like the plague!!! I wish I had."
May. 20, 2018
Jim L Writes:"Never had a bad experience ordering from The Wrench Monkey. This one time I ordered parts and paid the extra money to have it shipped for the next day. I ordered late on a Monday, then got an email saying that they can only ship it the next day (being late in the day) and that I would get it by 10:30am on the Wednesday. That was fine with me, however, I didn't get a confirmation e-mail as expected on the Tuesday, but finally got it on the Wednesday for Thursday delivery, which was then too late. I sent them an e-mail informing them of my dismay. They immediately apologized, intercepted the package that was on it's way, and processed an immediate refund to my account and assured me that they had corrected the issue that caused the delay. I even got a follow-up email from them assuring me that this was an isolated incident and appreciated my patience/tolerance. In my books, that's good business sense. Mistakes happen, but they took responsibility and corrected everything to my satisfaction. Great customer service, they will continue to get my business and the business of all my friends as a result. Very, very impressed. Thanks. From: Ottawa, ON"
May. 18, 2018
Dumitru Vahliuev Writes:"Place my first order last week and very satisfied with the service. Shipment was delivered super fast, prices are very competitive! Overall i am very satisfied and will definitely come back if needed."
Apr. 07, 2018
Brian Sendall Writes:"Customer service was great, they contacted me very quickly to let me know the fuel pump I ordered wasn't in stock but they could get it from the manufacturer within a week. Lots of communication including tracking number and when the part was confirmed as delivered. Prices are decent, lots of shipping options available and the shipping was quick to boot! Thanks for the great experience!"
Apr. 01, 2018
Cdn Beef Writes:"Good quality parts and the price is the best that I could find. Items are shipped fast (I'm in Ottawa) and progress is reported by e-mail throughout the transaction until you receive your order. Very impressive. I will use The Wrench Monkey for all my part needs from now on. Highly recommend them."
Mar. 24, 2018