Reviews

Diaa Writes:"How challenging is it to maintain honesty and transparency in business? There is undoubtedly a prevalence of false advertising. For instance, products marketed as being made in Germany or Japan are often manufactured in countries like Malaysia or China. Additionally, parts advertised as being in stock frequently turn out to be unavailable, leading to delays in order fulfillment and shipping. Poor customer service further compounds these issues, whether through failing to address customer inquiries or providing excessively slow response times."

Mar. 15, 2025

Dave Mashinter Writes:"Order Bosch wipers,easy,delivery slow,parts lasted about a month a half,sent an email,no response? Called in,inquire about the 1 year warranty,gotta send pictures of defective wiper,send serial # of vehicle? I'll just order from Amazon and save the hassle next time.One and only order from this company,never again.Not recommended,Buyer beware.Lots of bad reviews,now I know why."

Feb. 20, 2025

Charlie Writes:"EDIT: In response to the business's reply I need to provide more information. What they are saying is a blatant lie. I was called and told that the part was not in stock and they had to source it from a third party for $699 each up from original price of $305. I was not offered the option to pay for shipping on the regular price. They did not work with me at all. Basically pay a markup of 230% of the price on the website or cancel the order. FYI I was able to ship these from the states for $75. I recently placed an order with The Wrench Monkey and was initially pleased with the straightforward process and competitive pricing. However, my experience quickly soured when I received a call the next day. They informed me that the price of my part had more than doubled because they needed to source it from an outside supplier. This left me frustrated and questioning why they even bother listing prices on their website if they can't honor them. It's misleading and a significant inconvenience for customers who rely on accurate pricing to make informed purchasing decisions. I hope they improve their inventory management and pricing transparency to prevent this from happening to others. Overall, I'm disappointed with the lack of reliability and would hesitate to place another order unless improvements are made."

Oct. 11, 2024

paul bell Writes:"One of the worst online parts supplier I had the time to deal with, they are super when parts all fit. But if you need to return stuff you can call, email them and maybe they might answer. But god forbid you need a refund because you probably won't get it. Got one car strut longer then the other one month ago and returned them gave them there five days grace to inspect and now they won't answer or send refund. Set pictures played around for a week with emails before forcing a return slip out of them. Stay far away from these MONKEY'S the name suits them . Now I have wait for the bank to do a charge back to get money returned. They email under the names of Irelyand and Andrew they both apologize for there delays but still no 100% satisfaction as they guarantee. All a bunch of garbage lies. Watch for daily post to see if they ever return my money. STAY AWAY BAD COMPANY AND EMPLOYEES."

Aug. 08, 2024

Greg Schwab Writes:"Ordered an alternator. 322 dollars. Received damaged. Box was beat up badly. Plastic shield for positive cable broken. Customer was not happy so I took 100 dollars off of cost. Thet didn't have another in stock. Had to use it. Could only get 15 dollars refunded. Terrible first experience. Customer service called me after post. Sincerely apologized and made it right. They reimbursed me for the 100 dollars I passed on to Customer. They were also not impressed by packaging, given that, I will use them again if needed. Thanks for making it right wrench monkey."

Jun. 13, 2024