Franklin Bermudez Writes:"I have never written a review for anything or anyone, I despise it. I could also say that the online shopping experiences I have had have been ok. This experience pretty much was horrible. I understand that the pandemic has put a strain on businesses but it dose not mean that businesses should be allowed to not refund you on items that weren’t even opened. I ordered an item, but I found out that the part was not the issue, I got the part and sent it back within three days without even opening the box. The item was returned almost 2 months now and still nothing. Don’t buy things from this place, because if you have any issues, you will not get any response from these people."
Aug. 05, 2020
Kevin Keegan Writes:"Second order with Wrench Monkey, prices are good, brands are good, parts shipped promptly and fit. My only complaint is that with both orders (all brake parts), their website shows stock and after the order, I got a response from them stating a part was not in stock, but they would substitute a more expensive product for the same cost. That's great for me, but the first order took weeks to get proper replacements (I wasn't in a rush for that one) which means other customers can get left hanging. If someone could keep the stock numbers up to date, I'd feel more confident ordering from them. Will use them again."
Aug. 03, 2020
ekoirlan28 Writes:"Purchased parts from this place in mid May.. They sent me wrong parts and due to Pandemic I was having a real hard time contacting their customer service. After 2 weeks of trying to reach out to these guys, they asked me to sent the pictures as proof. and then I returned the parts right away to them. It's been 6 weeks now and I am still waiting for my refund... very disappointed"
Jul. 31, 2020
Alexander Huang Writes:"My recent order took a 5 weeks to arrive due to the pandemic situation. There was a period of time when I guess Wrench Monkey were overwhelmed with orders after opening up so the customer service response was pretty slow. However recently it has become much better and once they got the parts they even sent it FedEx express right away."
Jul. 11, 2020
Dana Elliott Writes:"Saved the day! Needed steering wheel pump and prices $300 less than dealership. Picked it up and they were awesome, friendly and worked to get part shipped quicker for us!"
Jul. 28, 2017