Norman Polenz Writes:"Forgot to ship my $800 order! Ordered online 27 Dec with expected delivery 31 Dec. credit card processed within24 hours. On 2Jan, with still no delivery I emailed and phoned (voice mail). No reply with either communications but within an hour I received email with Canada Post tracking number which confirmed my order was only delivered to Canada Post late that same day. Still waiting for explanation, apology. On bright side, the right part was finally delivered."
Jan. 07, 2020
Darryl Carpenter Writes:"Ordered a door lock set online but the ordered part was discontinued and they offered me an upgrade at no increase in cost. Great service!
Only 4 stars as they have no tech support - would be helpful to make sure the correct part is being ordered, at times when there are multiple choices"
Dec. 18, 2019
George Heighington Writes:"I ordered brake pads on December 9- Order was sent post on December 10 with delivery in Scarborough for December 11. As of this writing on December 14, the brake pads are still in transit. They claim a busy season, but I ordered on line 5 shirts on December 12 and they arrived by Canada Post on December 13. Something is sorely amiss. I have approached Canada and I am left wondering is WrenchMonkey is being as proactive. I am pleased that I spoke to the Wrench Monkey on the telephone and I am pleased that the parts arrived next day. Some times Canada Post needs a bit of persuasion from the sender and receiver. Thanks"
Dec. 15, 2019
Harvey Spectre Writes:"Ordered from them twice. Great prices and products. First time customer service response time was slow (over 24hrs), however, second time it has been much faster (a few hours). Didn’t have one of items I ordered in stock, they priced matched with an alternative. I’m fine with not expecting same day order fulfillment if their prices stay competitive."
Dec. 03, 2019
K Karutz Writes:"Can Not go wrong with this mob! For both my Mercedes and Volvo every part has been spot on and at an excellent price. Only one loosing out is my local parts house. Keep up the great work"
Nov. 05, 2019