Reviews
The Wrench Monkey Google Reviews Page
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Michael Monahan Writes:"Ordering was easy and shipping was fast. However, when a bearing in the clutch kit proved to be incorrect, they claimed no responsibility. It appeared to take a bad revue here to get their attention and they are now revisiting the problem, so I have upped the rating from one star.
I just tried them with another purchase and I must say the experience this time is positive -- right part, good price, fast delivery."
Aug. 20, 2024
Google Places
Y Y Writes:"OK, just got my part. installed on my car, everything went smooth, shipment took 4 days including weekends. so overall, i give 5 stars for first time use. could be improved on email/phone replies. keep up the good work.
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See mixed reviews here, finger crossed on my orders... hope it comes in good conditions... will update this review when i get my parts... #324574"
Aug. 19, 2024
Google Places
paul bell Writes:"One of the worst online parts supplier I had the time to deal with, they are super when parts all fit. But if you need to return stuff you can call, email them and maybe they might answer. But god forbid you need a refund because you probably won't get it. Got one car strut longer then the other one month ago and returned them gave them there five days grace to inspect and now they won't answer or send refund. Set pictures played around for a week with emails before forcing a return slip out of them. Stay far away from these MONKEY'S the name suits them . Now I have wait for the bank to do a charge back to get money returned. They email under the names of Irelyand and Andrew they both apologize for there delays but still no 100% satisfaction as they guarantee. All a bunch of garbage lies. Watch for daily post to see if they ever return my money. STAY AWAY BAD COMPANY AND EMPLOYEES."
Aug. 08, 2024
Google Places
Wayne Writes:"I placed order for timing belt and shipping date showed as July 10, I did not see anything indicating the part was on back order. Customer Service called me to tell me that the timing belt was on back order indefinitely, despite the website telling me it would arrive July 10. This wasn't ideal because 2 days had passed since I placed the order. She was not accommodating at all to split my order and send me the in-stock portion now, that would cost extra. I didn't find her helpful nor friendly. I cancelled and placed order elsewhere and found it to be less expensive as well."
Jul. 09, 2024
Google Places
Greg Schwab Writes:"Ordered an alternator. 322 dollars. Received damaged. Box was beat up badly. Plastic shield for positive cable broken. Customer was not happy so I took 100 dollars off of cost. Thet didn't have another in stock. Had to use it. Could only get 15 dollars refunded. Terrible first experience.
Customer service called me after post. Sincerely apologized and made it right. They reimbursed me for the 100 dollars I passed on to Customer. They were also not impressed by packaging, given that, I will use them again if needed. Thanks for making it right wrench monkey."
Jun. 13, 2024