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The Wrench Monkey Google Reviews Page

David Stillert Writes:"I've used WM more than a few time over the last couple years. They ship fast 9 times out of 10. Parts prices hard to beat anywhere in Canada. I've had to return parts and the RMA process was straightforward. Email is the best way to get in contact with them. It typically takes 24hrs for a response which is fair. They have become my Canadian parts source!"
Oct. 26, 2018
Darren S. Writes:"Slow shipping and part that did not fit my vehicle. I returned the item a month ago and still have not received a refund. Emails have been ignored. I've tried calling numerous times, but it just goes to voicemail or disconnects. I'm not sure if these guys have gone out of business or what, but I do NOT recommend buying from them, seriously shady."
Oct. 11, 2018
R Bagley Writes:"Customer service does not exist with this company. I have e-mailed, called the local number, and the toll free number numerous times with no response what-so-ever. I have a part to return because it does not fit my vehicle even though it is supposed to based on the vehicle information I entered. It is false that they "offer" great customer service according to there website. I will try once more then I will have to try going through the Better Business Bureau."
Sep. 27, 2018
Ed J Writes:"you'll find decent pricing on parts you need but getting them is another story. Expedited shipping, 7 days and counting, that's not expedited anything. I'll pay more someplace else the next time just to be able to get the parts."
Sep. 26, 2018
Val St-Onge Writes:"Bought a starter, received it a week and a half later. Come to find out after opening the box the bolt was stripped almost as if someone had used tools on it. Needless to say I wasn't able to install it. I contacted them to be able to return it. Shipment label was sent and I sent it back by Canada Post within 24 hours. Almost two weeks later hasn't heard back from them. Now emailing them every day and the phone just rings with no answer. No phone call back, no email response and still waiting and it's been a month. Very bad customer service . This is very unfortunate as we've bought a few things from them in the past but will definitely not be getting out business. Please start answering your customers! A month especially when seeing the tracking that you received it is not acceptable!!!"
Sep. 24, 2018