Yuriy Malkovskiy Writes:"Second time, after ordering IN STOCK parts, getting email saying that manufacturer has discontinued it. So, why nobody take care to update posted information? Is this couldn't-care-less attitude or misleading advertising?
Cancelling my order. Prefer to deal with responsible people."
Jun. 24, 2019
rmalud Writes:"My parts will arrive today. This was my first time using TheWrenchMonkey as prices are competitive but I will say that their customer service is non-existent which is significant for piece of mind. I simply wanted to know where shipping was being held up as their shipping provider (good old Canada Post) was showing that the parts had not yet been delivered to them, although they had a label. I sent two emails that went unanswered. To management - I would love to support this Canadian company but please fix your customer service dept."
Jun. 19, 2019
Lee Selmes Writes:"Great prices and selection. Customer Service is lacking though. I was missing a piece in my order and have tried emailing and phoning but only gets me to voicemail. No response after leaving message and 2 more calls during business hours directed to voicemail. Really need that missing part!
UPDATE: I was contacted today via email and was offered the missing part shipped out ASAP no charge. I am now a happy customer! I will upgrade from 2 stars to 4"
Jun. 04, 2019
Carolyn Ross Writes:"When I needed to replace a strut, The Wrench Monkey saved me $125.00 AND it was shipped right to my door for less than the cost of gas to run to the city! When I ordered a stabilizer bar I was immediately informed that it was not in stock but could be available for shipping in 3 days, true to their word it was shipped in 3 days. Fast, Friendly and very Helpful. Thanks"
May. 29, 2019
Chris Kingston Writes:"I've ordered numerous parts from TheWrenchMonkey over the years for 3 different vehicles. I've never had a single problem. I find that the parts ship quickly and the prices are highly competitive. And there have been a couple of times where they were the only place that I could find my desired part. It has become the first place that I go to check for parts for my vehicles."
May. 27, 2019