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Reviews

The Wrench Monkey Google Reviews Page

Don Swayze Writes:"I found ALL my parts I needed in one spot. Ordering online through The Wrench Monkey's website is a very convenient Canadian way of doing business. Thank you for being there for me and my fellow Canadians :) Shop Canada, support Canada!"
Sep. 11, 2018
Guilluame Arbour Writes:"I was able to place an order on line for a part showing in stock. Got the confirmation and all . The next day i received an email to tell me that my part was not in stock and was back order for 90 days. I tried to call them several times. Phone rang about 100 time before switching to music and then it hung up each times. I found the part elsewhere for cheaper. I replied to the email to cancel the order and within minutes i got a replied from them telling me that my order was cancelled. So obviously someone is working there but really sh*^($^%#$ phone service."
Aug. 15, 2018
Bruno Girouard Writes:"Right then. A few days ago I was LIVID at them for not picking up the phone or answering emails! I was going to TRASH their name! But you know what? Be patient and give them a chance. They'll get back to you eventually... they're busy. They'll even offer to upgrade shipping if need be. My parts came in later than expected but the packaging was EXCELLENT and the parts are BRAND NAME!!!! No white box junk! Oh, and the price for this top notch stuff had to be a mistake... way too cheap. If you can wait for your parts, these monkeys will get you sorted. Quite impressed in the end..."
Jun. 15, 2018
JoEH Kay Writes:"If you don't need the parts quickly, this is a good site to order from. Good prices, parts seem to be OEM quality, but do NOT expect to get your order quickly even with ''2 day shipping''. I have places two orders with The Wrench Monkey, both qualified for 2 day shipping. Both orders took 2 full business days before they even shipped out. After the first order I was assured that next time I would not deal with the same issues, but I did. I will probably not be using them again as I can not reliably get my parts in the provided time frame."
Jun. 08, 2018
Jim L Writes:"Never had a bad experience ordering from The Wrench Monkey. This one time I ordered parts and paid the extra money to have it shipped for the next day. I ordered late on a Monday, then got an email saying that they can only ship it the next day (being late in the day) and that I would get it by 10:30am on the Wednesday. That was fine with me, however, I didn't get a confirmation e-mail as expected on the Tuesday, but finally got it on the Wednesday for Thursday delivery, which was then too late. I sent them an e-mail informing them of my dismay. They immediately apologized, intercepted the package that was on it's way, and processed an immediate refund to my account and assured me that they had corrected the issue that caused the delay. I even got a follow-up email from them assuring me that this was an isolated incident and appreciated my patience/tolerance. In my books, that's good business sense. Mistakes happen, but they took responsibility and corrected everything to my satisfaction. Great customer service, they will continue to get my business and the business of all my friends as a result. Very, very impressed. Thanks. From: Ottawa, ON"
May. 18, 2018