How to Prepare Core Items for Return

Get an RMA (Return Merchandise Authorization) BEFORE returning any items. To get an RMA, simply contact customer support.

Why do I need to include the RMA information when returning items?

• Always ensure items are being returned in their original packaging
• If core contains any fluids, be sure to drain all fluids for parts before packaging the items to be returned.
• Items must always be returned in original packaging. This is important as it is a required proof of purchase for manufacturers; without original packaging, core refunds will not be approved.
• Please ensure that no tape or other materials may damage the packaging label with the item number and barcode. Without intact label, such items may not be deemed in resalable condition.
• Include RMA barcode form with items being returned.
• Ensure items are properly packaged to as to prevent damage while in transit.